Privacy Policy

Who we are

PureFab (“we”, “us”, “our”) operates this website (purefab.com.au). If you have any questions about our privacy practices, you may contact us at ua.moc.baferupobfsctd-558a21@ofni or by mail at 738 Richmond Rd, Berkshire Park, NSW 2765.

Personal information we collect

We may collect personal information from you when you interact with our website or use our services. This may include your name, email address, phone number, or other contact details when you submit enquiries or sign up for updates. We may also collect technical information such as your IP address, browser type, device identifiers, and analytics data when you browse our website. Additionally, we may collect any information you voluntarily provide to us through forms, emails or other communications.

How we collect personal information

We collect information directly from you when you submit forms, place orders, make enquiries or contact us. We also collect information automatically through cookies, server logs and analytics tools when you use our website. In some cases, we may receive information from third parties where you have consented or where it is necessary for us to provide our services, such as payment processors or service partners.

Why we collect personal information

We collect and use personal information so that we can respond to your enquiries, provide customer support, communicate with you and deliver any services or orders you request. We may use your information to send updates or marketing materials if you have opted in to receive them. We also use information to improve our website, products and services through analytics. In certain cases, we may use or store information to comply with legal obligations, manage business records, maintain security and prevent fraud or misuse of our services.

Disclosure of personal information

We may disclose personal information to service providers who assist us in delivering our website and services, such as website hosting, email services, cloud storage providers and analytic platforms. We may also disclose information to business partners, contractors or advisers when required for operational purposes. In circumstances where required by law or to protect the rights, property or safety of PureFab or others, we may disclose information to legal or regulatory authorities. If personal information is transferred overseas (for example, to a service provider located in another country), we will take reasonable steps to inform you where practicable.

Data retention and security

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to meet our legal obligations. We take reasonable steps to protect the information we hold from misuse, loss, unauthorised access or disclosure. These steps may include secure storage, controlled access and secure transmission methods. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

Cookies and tracking technologies

Our website may use cookies and similar technologies to collect data such as IP addresses, browsing behaviour and device information. These technologies help us improve website performance and user experience. You may choose to disable cookies in your browser settings, although this may affect some features of the website.

Access, correction and your choices

You have the right to request access to the personal information we hold about you and to request corrections where the information is inaccurate or incomplete. You may withdraw consent or opt out of marketing communications at any time by contacting us or using any unsubscribe options provided. Please note that if you choose not to provide certain information, we may not be able to offer some services or respond to specific requests.

Complaints and concerns

If you believe your personal information has been mishandled, you can contact us using the above details to make a complaint. We will respond and take reasonable steps to resolve any concerns. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services or legal requirements. When changes are made, we will update the “Last updated” date and may provide notice on our website where appropriate.